Return Policy
1. Return Eligibility
We accept returns within 7 days of purchase. To be eligible for a return, the item must be:
- Unused and in its original packaging
- Free from damage or wear
- Accompanied by proof of purchase
2. How to Initiate a Return
To request a return, please contact us at help@virtuates.us with your order details. Once approved, we will provide return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. Shipping fees are non-refundable.
5. Exchanges
If you need to exchange an item, please contact us at help@virtuates.us. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective product, please email us within 7 days of delivery with photos of the item. We will arrange a replacement or refund at no additional cost.
7. Non-Returnable Items
The following items cannot be returned:
- Used or worn boxing gloves
- Items not in their original packaging
- Clearance or final sale items
For any questions, feel free to contact us at help@virtuates.us.